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Raphaaa Design

Raphaaa.com

Raphaaa – A brand under Lourdes Textiles Pvt. Ltd. based in Kolkata, INDIA. The brand caters to Women and Men at low price and high quality fashion.

Delivery and Return

Delivery:

we offer delivery to our clients in West Bengal by Shiprocket. We also offer facilities for cash on delivery all over West Bengal. Besides this we also have the facilities of /Please note that we do not guarantee delivery within specific days, but we try to ensure that deliveries are completed as soon as possible. However we constantly try to honor the specific instructions of our clients with regards to early or immediate deliveries or with regards to delivery at a specific time or a specific day of the week.

Returns and Refunds:

  • The purchaser shall have the right to a refund of the cost of the goods, for reason of a manufacturing defect and for no other reason. A purchaser intending to claim refund shall only be entitled to the refund of the full value of the article in respect of which the refund is sought.
  • For claiming a refund, the purchaser must, post, post and/ or courier the article to us, within 14 days of delivery of the article to the purchaser.
  • The article for refund must be accompanied by the original outer packing material and must be repacked by the purchaser, in the manner that no damage is done to the article, by reason of transit from the purchaser, to us.
  • The article must be returned by recorded delivery by post of courier, the charges and costs for the same shall be borne by the purchaser and the purchaser will not be entitled to claim refund of the same.
  • The refund of the cost price of the returned article shall be refunded by payment by us into the credit card, by which payment was originally made to us.
  • We do not return of certain articles or the payment for the same, when our receipt of the returned goods could lead to a risk of health or hygiene. The said articles are like underwear, earrings or when any hygiene seal has been tampered.
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